ClearCall is a done-for-you AI front desk and admin assistant for UK law firms. It answers every call and enquiry, gets intake and ID paperwork in before the first appointment, keeps clients and agents updated, and chases what is overdue. You approve every rule. It never gives legal advice.
Every figure is third-party, with the source below. They describe the market, not ClearCall results.
of complaint types brought to the Legal Ombudsman in 2025/26 were about poor communication or delay.
RegulatorLegal Ombudsman, 2025/26of people who complained to the Legal Ombudsman said their provider never gave them a final response.
RegulatorLegal Ombudsman, 2025/26of their time is what residential conveyancers said they spend chasing other parties or being chased.
SurveyLandmark Information Group, 100 conveyancersof files the SRA reviewed had no source of funds check (11%) or an inadequate one (18%). Early evidence requests are the fix.
RegulatorSRA thematic review, 5 Nov 2025, 5,873 filesMost firms stop at "answer the phone". The hours go in what happens around it.
Callers do not leave voicemails. They ring the next firm.
The appointment happens. The paperwork has not.
Your team verifies ID and makes every AML decision.
"Any update?" is the call nobody wants to take.
Unbilled work and slow payers lock up cash.
Kreston Reeves' worked example: a firm with £3m in fees that cuts lock-up by 25 days frees over £200,000.
Past clients and introducers are your cheapest source of instructions.
National Wills Report 2025: 37% of UK adults have a will, and 29% of those with one have not told anyone where it is.
The risks that sit in the cracks.
The demo line shows the starting point: it answers, asks about your business and emails you a summary. Everything above is built around your business after your free report, and we tell you in writing what can and cannot be connected to your systems before you commit.
These starting numbers are examples, not benchmarks. Use yours.
Missed enquiries × share you would instruct × average fee × 48 working weeks. Check it against your own records.
Ring the number and talk to it like a caller. It asks about your firm, works out where enquiries and admin are leaking, and emails you straight after with what it found and how we can help. You also hear exactly how it sounds and how it copes with interruptions. Talk about your firm in general terms. Please do not give real client details.
Short form, a call with you, and a written Call-Flow and Enquiry Assessment. Free.
Partners approve triage lanes, questions, recording notice and retention.
We build it. You listen to test calls before any real caller reaches it.
Human fallback on every route. We review the first weeks with you.
Phone call and text to a named person at once.
Same-day call-back from the right person.
Handled and logged.
Designed with the SRA's August 2026 warning notice on AI in mind. ClearCall is not a law firm, so your COLP makes the final call.
No. It does not give legal advice, comment on the merits of a matter, predict an outcome, say whether the firm will act, or clear a conflict. It takes details, answers from information your firm has approved, books the next step and passes everything to a person.
Yes. We build it to open by saying it is an automated assistant for your firm and that the call may be recorded, in wording you approve, with a route to a person for anyone who asks.
The SRA has not banned AI. Its warning notice of 17 August 2026 says firms stay accountable for work done with AI and must protect client confidentiality. Using an AI assistant is your firm's decision and your COLP should sign it off. We give you what they need: what is captured, where it is processed, who the sub-processors are and how long it is kept. We are not a law firm and cannot tell you that your firm is compliant.
We tell you in writing before you sign. Recordings, transcripts and summaries are personal data and may be confidential. Before any live call you get a list of what is captured, which sub-processors handle it and where, how long it is kept, and a data processing agreement. You choose the retention period.
No. It collects the names a conflict check needs and sends your ID and source-of-funds requests through the tool your firm already uses, then chases until they are done. Your firm runs the checks and makes every decision.
You set the rules for each practice area. Typical examples are someone at a police station, a risk to safety, a hearing or deadline inside a window you set, or an exchange or completion due today. Those calls go to a named person by phone and text straight away, then to the next person on your list. If a caller is in immediate danger it tells them to ring 999. Anything it is unsure about goes to a person.
That depends on the system and on what it lets us connect to. In the assessment we check what you use. If something can be connected we scope it. If not, summaries, draft file notes and lists go to your email and calendar and your team files them. We tell you which applies before you commit.
No. It covers the gaps: out of hours, lunch, peaks, holiday weeks and overflow, and it takes the repeat chasing off your team. Your people still handle visitors, complex calls and anything that needs judgement.
The assessment is free. A build is priced on your call volume, practice areas and what we connect to. You get one fixed price in writing after the assessment and before anything is built. If the numbers do not support it, we say so.
It can be. When you are in a meeting, at court or on a completion, nobody else answers. If your volume is too low to make sense, the assessment will show that and we will tell you.
Yes. Ring 0330 533 0665. It asks about your firm, works out where enquiries and admin are leaking, then emails you what it found and how we can help. You also hear exactly how it sounds. Talk about your firm in general terms and please never give real client information to any AI tool you are testing.
I build AI voice agents and automations for UK small businesses. I am not a solicitor and nothing here is legal advice.
This page is built from the SRA's AI notice, the Legal Ombudsman's data and the research listed below. If anything is wrong or out of date, tell me and I will fix it.
ClearCall is not a law firm and is not regulated by the Solicitors Regulation Authority. Nothing on this page is legal advice or a statement that any firm is compliant with its regulatory obligations. Statistics are quoted from the sources above and are not ClearCall results. Check the sources for current figures.
Get a written assessment of where yours leak and what the admin around them is costing. Free, with the working shown.